FAQ

Orders will ship within one week from when they are placed, packed with love from Bethlehem, PA. Please note that processing/shipping times during holiday seasons and shop updates may be longer than usual. Currently we are only two folks fulfilling all orders; we appreciate your patience!

If you order preorder items alongside other items, your entire order will not ship until the preorder items are ready. If you'd like your other items sent earlier, you must place two separate orders.

I made a mistake in my order. What do I do?

If you have placed 2 or more orders and none have shipped yet, please contact us ASAP and we can combine them for you. You will receive a refund of the excess shipping cost if applicable. Please note that we CANNOT combine any orders that already have shipping labels created. We will not combine orders unless asked to do so.

Sometimes orders are marked as delivered by the carrier but have not actually arrived to their destination yet. Please allow a few days for your order to show up. If your order still has not arrived and has been marked as delivered, we recommend reaching out to your local post office to inquire. We are not responsible for lost or stolen packages that have been marked as delivered.

Please refer to our Shop Policies page for information.

No. We do not offer any custom items at this time. For all Pride items (and all items in general), the only options available are the exact ones shown in the listings.

Please contact us ASAP with your name & order number through our contact form, or email us at hello@catmintstudios.com.

All of our stickers, including holographic ones, are vinyl (and therefore water & weather resistant) UNLESS stated otherwise in the details.

Please contact us through our contact form or email us at hello@catmintstudios.com.